Complaints and Dispute Resolution

We want every student to have a good experience. If something has gone wrong, including any payment problem, please tell us and we will put it right.

1. How to complain

• Business: FCPSRx (FCPSRx by MedRx)
• Address: Online business, Pakistan
• Phone / WhatsApp: +92 345 6103170
• Support email: drjamil157@gmail.com
• Complaints & disputes: drjamil157@gmail.com

Please include your registered email, a description of the problem and, for payment issues, the transaction reference and date.

2. Our timelines

• We acknowledge every complaint within 2 working days.
• We aim to resolve complaints within 7 working days. If more time is needed, for example when a bank or payment partner is involved, we will tell you why and give you a date. Final resolution will be no later than 30 days.
• Agreed refunds are issued within 7–14 working days, as set out in our Refund Policy.

3. Payment disputes

If you do not recognise a charge, or you believe a payment was taken in error, please contact us first at drjamil157@gmail.com. Most issues can be fixed quickly with a refund. You also keep the right to raise a dispute with your card-issuing bank or wallet provider. Card payments are processed by Safepay, which handles disputes in line with card-network and State Bank of Pakistan rules.

4. Escalation

If you are not satisfied with our response, reply asking for your complaint to be reviewed by management, and we will respond within 5 working days. You may also contact your bank, or the relevant consumer authority in Pakistan.