Refund, Return and Exchange Policy

FCPSRx sells digital access to online study material. Because there are no physical products, there are no shipping returns or product exchanges. This policy explains when you can get your money back.

1. 7-day refund

You can request a full refund within 7 days of your payment if you have used less than 10% of the plan's content. For example, you have attempted fewer than 10% of the questions and have not completed a full mock exam.

2. When refunds are not available

• Requests made more than 7 days after payment.
• Plans where substantial content has already been used (more than 10%, or a full mock completed).
• Accounts suspended for breaching our Terms, for example through account sharing or copying content.

3. Always refunded

• Duplicate payments, or being charged more than the price shown.
• A payment that went through but did not activate your plan, if we cannot activate it within 24 hours of you contacting us.
• Technical faults on our side that prevent access for a significant part of your plan, where an access extension is not acceptable to you.

4. How to request a refund

Email drjamil157@gmail.com or call or WhatsApp +92 345 6103170 with your registered email address, the plan, the payment date and the transaction reference.

5. Refund timeline

• We review your request and reply within 3 working days.
• Approved refunds are issued within 7–14 working days of approval. Card and wallet payments made through Safepay are refunded to the original payment method. Bank-transfer payments are refunded by bank transfer (IBFT) to an account in the payer's name.
• Once a refund is issued, your bank or card issuer may take a few extra days to show it on your statement.
• When a refund is issued, access for that plan ends.

6. Exchanges and upgrades

Instead of a refund, within the same 7-day period you can switch to a different plan. We adjust the price difference, refunding or charging it as appropriate, under the same timelines.