Service Delivery and Cancellation Policy

1. How the service is delivered

FCPSRx is a fully online service. No physical goods are shipped, so there are no shipping charges or delivery addresses. Access is delivered to your FCPSRx account and can be used from any country with an internet connection.

• Online payment (Safepay): your plan is activated automatically, usually within a few minutes of a successful payment.
• Bank transfer: your plan is activated after we verify your payment, normally within 24 hours (working days).
• If your plan is not active within these times, contact us and we will resolve it or refund you under our Refund Policy.

2. Access period

Each plan gives access for the number of days shown on the Pricing page, counted from activation. Plans do not renew automatically.

3. Cancellation

• Before activation: you can cancel a pending order (for example, a bank transfer not yet verified) at any time by contacting us, and you will receive a full refund of any amount paid.
• After activation: you can stop using the service at any time. Refunds after activation follow the 7-day rule in our Refund Policy.
• Because plans do not auto-renew, you do not need to cancel to avoid future charges.

4. Timelines at a glance

• Activation after online payment: within minutes.
• Activation after bank transfer: within 24 hours (working days).
• Response to cancellation or refund requests: within 3 working days. Refunds issued within 7–14 working days.